FAQs

What kind of delightful treasures do you offer?

At Shack In The Back Designs, we conjure up a playful parade of handcrafted delights! From soft-as-a-cloud crocheted whales to 3D printed dragons and miniature barnyard animals that are downright irresistible, our creations are made to spark joy—for kids, grown-ups, and anyone who could use a pocket-sized dose of delight. (Because let’s be honest—who wouldn’t want a tiny cow or stuffed chicken cheering up their desk?)

How do I make sure my order arrives safe and sound?

We take shipping as seriously as a cat takes a nap! Orders are typically processed within 2 business days, and we offer various shipping methods to suit your needs. Just make sure your shipping address is accurate—no one wants their plush whale or dragonling ending up at the neighbour’s house! (Unless they’re cool with magical deliveries, of course.)

What’s your return policy? Can I send back my whale if it doesn’t float my boat?

Absolutely! We have a 30-day return policy, so if your item isn’t quite what you expected (or if it clashes with your dragon-themed décor), you can request a return. Just make sure it’s in the same condition you received it—no epic battles or cuddle marathons, please! (We’ll need the original packaging too, just to keep things tidy.)

Do you offer exchanges or refunds?

Oh, you betcha! If you want to swap your item for something else, the fastest way is to return the original and make a new purchase. Refunds? We’ll notify you once we’ve inspected your return, and if approved, you’ll see that cash back in your account faster than a squirrel riding a dragon! (Just remember, it might take a few business days for your bank to process it.)

Can I get my order shipped internationally?

Currently, we’re only shipping to Canada and the United States. If you’re somewhere else and itching for our delightful creations, shoot us an email, and we’ll see if we can make it happen! (We’re always up for a challenge—like training a baby dragon to fetch.)

What if my package gets lost or damaged?

Oh no! If your package goes on an unexpected adventure and gets lost or damaged, let us know ASAP! We’ll work with the carrier to track it down faster than a crocheted pig in a race against a 3D printed rocket chicken.

How can I contact you if I have more questions?

Got more questions swirling around in your head like a dragon in a wind tunnel? No problem! You can reach us at shackinthebackdesigns@gmail.com. We’re always here to help, and we promise to respond faster than you can say “momma chicken!”